Terms and Conditions

1. Returns and Refunds Policy

We want our customers to be fully satisfied with their purchases. If you are not completely happy with your order, you may return eligible items within 30 days of receiving your order.

To be eligible for a return:

• Items must be unused, undamaged and returned in their original condition and packaging, where applicable.

• Proof of purchase must be provided.

• Customers must contact us before returning any items and follow our return instructions.

Unless the item is faulty, damaged or incorrectly supplied, the customer is responsible for the cost of return postage.

Once we receive and inspect the returned items, we will notify you of the outcome. Approved refunds will be issued to the original payment method.

This policy does not affect your statutory rights under UK consumer law, including any applicable rights to cancel an online purchase within 14 days of receiving the goods.

2. Pro Forma Invoices and Payment Terms

All pro forma invoices are valid for 10 calendar days from the date of issue, unless otherwise stated on the invoice.

Payment must be received within the validity period specified on the pro forma invoice. If payment is not received within this period, the invoice may expire and the order or quotation may need to be reconfirmed.

Orders will be processed once the required payment has been received and cleared, unless otherwise agreed in writing.

3. General Terms

We reserve the right to update these Terms and Conditions from time to time. Any changes will be published on our website and will apply as permitted by law.

Nothing in these Terms and Conditions excludes or limits any consumer rights that cannot legally be excluded or limited under applicable UK law.